Relay Goods Reviews
(Rated by 15 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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10
%OFFOverall Rating
4.2
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.6
- Shipping & Delivery4.4
- Customer Service4.5
- Return Policy4.8
- Good Value4.4
Recent Customer Reviews (15)
Freddie Heath
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Naomi Daniels
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Maik Traugott
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Zágon Berecz
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Isaac Doherty
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Elizabeth Pilgrim
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Cammile Maheu
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Effie Plummer
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Grosvenor Garceau
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Jennifer Austin
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Relay Goods Pros & Cons
Pros
1
Prepaid Shipping Labels: Relay Goods sends a prepaid shipping label, making it convenient for customers to return or exchange items.
2
Expedited Exchanges and Refunds: Exchanges and store credits are free, and the process is expedited.
3
Bulk Inventory Purchase: The company partners with sneaker brands to buy excess inventory in bulk, reducing waste and optimizing resources.
4
Legitimacy and Safety: Relay Goods has a high trust score and is considered safe for consumers, with a valid SSL certificate and high traffic volume.
5
Customer Service: The website is user-friendly, and customer service is available to assist with any issues.
6
Affordable Prices: Relay Goods offers significantly discounted prices on 99% new shoes by reselling returned or overstocked items.
7
Variety of Brands: The platform sells a wide range of athletic footwear brands, including New Balance, Brooks, Asics, Nike, Hoka, and On.
8
Convenient Shipping: Orders received by 3 p.m. ET are shipped the same day via UPS, ensuring quick delivery.
9
Relaxed Return Policy: The company accepts returns and exchanges, which can be a plus for customers who need to adjust their sizes or preferences.
10
Positive Customer Reviews: Many customers have reported positive experiences, noting the good condition of the shoes and the reasonable prices.
CONS
1
Quality Variability: Some customers have noted minor imperfections on the shoes, such as slight wear from being tried on before return.
2
Packaging Issues: There have been reports of damaged or squished boxes due to the shipping method using mailer bags.
3
Limited Stock: The availability of specific sizes and models can be limited, which may require frequent checking of the website for the desired items.
4
Hidden Ownership: The website owner's identity is hidden, which can raise some concerns about transparency and accountability.
Relay Goods Features and Benefits
Features
Discounted Prices
Running shoes at $59.99 to $89.99 compared to original prices of $85 to $160, providing substantial savings.
Prepaid Shipping Labels
Relay Goods sends a prepaid shipping label, making it convenient for customers to return or exchange items.
Expedited Exchanges and Refunds
Exchanges and store credits are free, and the process is expedited.
Bulk Inventory Purchase
The company partners with sneaker brands to buy excess inventory in bulk, reducing waste and optimizing resources.
Legitimacy and Safety
Relay Goods has a high trust score and is considered safe for consumers, with a valid SSL certificate and high traffic volume.
Customer Service
The website is user-friendly, and customer service is available to assist with any issues.
Affordable Prices
Significantly discounted prices on 99% new shoes by reselling returned or overstocked items.
Variety of Brands
Sells a wide range of athletic footwear brands, including New Balance, Brooks, Asics, Nike, Hoka, and On.
Convenient Shipping
Orders received by 3 p.m. ET are shipped the same day via UPS, ensuring quick delivery.
Relaxed Return Policy
Accepts returns and exchanges, which can be a plus for customers who need to adjust their sizes or preferences.
Positive Customer Reviews
Many customers have reported positive experiences, noting the good condition of the shoes and the reasonable prices.
30-Day Return Period
Shoes can be returned within 30 days of purchase in any condition.
Return Options
Customers may choose from store credit, free exchanges, or a refund.
Free Exchanges and Store Credit
Applied instantly via relay.loopreturns.com with no restocking fee and eligible for a free return label.
Quick Refund Processing
Refunds are initiated within 1 business day after the return shipment is scanned.